FAQ

1. How do I buy my subscription?

When you buy a subscription, you have the option to buy with or without an agreement. You will need to enter your shipping and billing information to be automatically billed and receive your first shipment. You will also receive an email from us confirming receipt of your order.

It all depends on the options. you choose, you will receive products of very high quality, handmade worth from $ 275 to $ 430 depending on the chosen option. All items are arranged by our stylist team. Know that if you have particular tastes you just have to write to us or simply contact us and we will be at your service. In the boxes you will find items such as tie, cuff links, lapel pins, tie clip, beauty accessories, handkerchief and so much more.

2. What do I find in my subscription?

It all depends on the options. you choose, you will receive products of very high quality, handmade worth from $ 275 to $ 430 depending on the chosen option. All items are arranged by our stylist team. Know that if you have particular tastes you just have to write to us or simply contact us and we will be at your service. In the boxes you will find items such as tie, cuff links, lapel pins, tie clip, beauty accessories, handkerchief and so much more.

3. In which country do you ship?

We are evolving on the international scene. We have no limits, however, it is possible that additional costs for sending your package, in which case we will contact you. Also note that in the case of customs fees, these are at your expense.

4. Can I buy a single box without making a subscription?

We offer subscription solutions on a monthly basis, but we also offer prepaid solutions as a gift. You can also visit our site and shop for unique items and buy from our online store.

5. Can I adapt my subscription to what I want to find in my box?

Of course! It goes without saying that each box must be in the style of its owner. We like to book the surprise of what you find in your box, but if this is the case, just contact us and we can discuss arrangement and price also.

6. How does automatic renewal work?

Your renewal is automatic every month or quarter depending on the information you have entered in your file. In the event that your information is incorrect, you will receive a notice that the charge on your payment method has been returned. At this time, you will need to update your payment or delivery information. This also applies to customers who opt for the prepaid solution.

7. What is the difference between Prepaid Solution and Subscription?

The prepaid solution is just like a gift card that you buy or give as a gift. The certificate has a value and you have the option to use it for the subscription or the store.

 

The subscription is the subscription to receive your monthly or quarterly box. As soon as we receive your subscription, you schedule starts at this time and we will treat all the months or quarters, your subscriptions.

8. What is the duration of an agreement?

An agreement is spread over a 12-month period regardless of whether you choose a monthly or quarterly basis. Your price will change if at the end of the agreement you renew without a contract, your price returns according to your box at full price. Also, we do not refund billings after 7 calendar days.

9. I received a promotional code, can I use it with a prepaid solution?

Certainly, the only thing you need to remember, you can not apply promotions to items in liquidation or selected items that can not be combined with promotions.

10. How fast are my items?

We process your order upon receipt of your purchase order. Once the order has been paid in full, please allow a maximum of 3 working days to send your items.

11. What happens if I want to cancel and get a refund?

In the first 7 calendar days of your order, you can request the refund you desire. However, if you have a contracted price and your first shipment is gone, we will refund your purchase less the cost of your first box and shipping.

12. What is the difference between underwriting and claiming a gift?

It’s very simple, the subscription is your subscription to our monthly or quarterly stylist service. The Gift Claiming portion is simply the place you need to go when you receive a gift certificate at your party or Christmas.

13. Can I use a gift certificate to buy a box?

With pleasure you can! This certificate is yours, you do what you want. However, you must understand that this certificate is neither cancellable, refundable nor exchangeable. You can also buy items in the online store.

14. Do you add items regularly?

Yes, we work very closely with our suppliers, seamstresses and seamstresses to add items on a regular basis. Customers who register with “BeLuxury Gazette” will receive notification that items have been added to the online store.

15. How can I track my coli when shipped?

When we send your package, you will receive a confirmation email containing the link to follow your package.

16. Can I make an exchange, refund, return?

For this section, please see our Returns and Refund Policies.

17. My promotional code did not work, what should I do?

Contact us immediately and we will assist you in the process of processing your order.

18. Do you have a program of ambassadors, royalty, rebates?

We are always interested to have people like BeLuxury brand ambassador who promote our products.

For the loyalty and rebate program, for the moment no program is in place, but we are working to put one in place. Sign up for our newsletter and you will be notified when this program appears.

19. What is your privacy policy?

Just read our Privacy Policy section to read it.

20. Do you offer delivery to forwarding services business?

Yes, we have no objections about shipping parcels to forwarding services centers for international destinations. However, you will have to understand that our responsibility stops at the door of this forwarding services center. In such cases, we ask for a copy of the signature of the person receiving the package as proof of delivery. Subsequently, it is your responsibility to ensure that your package arrives at your location from there. In this case, there will be no return and no exchange due to the fact that in some point in the delivery, we are losing track of your package.