Privacy policy

This privacy policy (“Policy”) describes how the BeLuxury Canada Inc. (“BeLuxury Canada Inc. group”, “we”, “us”, “our” or “our”) collects, protects and uses personally identifiable information (“personal information”). The information”) that you (“user”,””you” or “your”) may provide on the website and on one of its products or services (collectively, the “website” or the “services”). It also describes the choices available to you regarding our use of your personal information and how you can access and update this information. This policy does not apply to the practices of companies that we do not own or control, or to individuals that we do not employ or manage.

Collection of personal information

We receive and store all the information you have provided us with full knowledge of the facts when you create an account, make a purchase, complete all online forms on the website. When required, this information may include your email address, name, phone number, address, credit card information or other personal information. You may choose not to provide us with certain information, but you may not be able to take advantage of certain features of the website. Users who do not know which information is required are invited to contact us.

Collection of non-personal information

When you visit the website, our servers automatically record the information sent by your browser. This data may include information such as the IP address of your device, browser type and version, operating system type and version, language preferences or web page you were visiting before visiting our website, the pages of our website you visit, the time spent on those pages, the information you search on our website, access times and dates and other statistics.

Management of personal information

You can access, add, update and delete certain personal information about yourself. The information you can view, update and delete may change at the same time as the website or services. However, when you update information, we may keep a copy of the unrevised information in our archives. Some information may remain in our private archives after it has been deleted from your account. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements. We may use any aggregate data derived from or incorporating your personal information after it has been updated or deleted, but not in a way that identifies you personally. Once the retention period has expired, the personal information will be deleted. Therefore, the right of access, the right of erasure, the right of rectification and the right to data portability cannot be applied after the expiry of the retention period.

Use and processing of the information collected

The information we collect from you may be used to personalize your experience. improve our website; improve customer service and answer customer questions and emails from our customers; process transactions; send notification emails such as password reminders, updates, etc. manage and operate our website and services. The non-personal information collected is used only to identify potential cases of abuse and to compile statistics on website usage. This statistical information is not aggregated in such a way as to identify a particular user of the system.

We may process your personal information if one of the following circumstances applies: (i) You have given your consent for one or more specific purposes. Please note that in some jurisdictions, we may be permitted to process information until you object to such processing (by unsubscribing), without having to rely on the consent or any other legal basis below. However, this does not apply when the processing of personal information is subject to European data protection law; (ii) The provision of information is necessary for the performance of a contract with you and/or any pre-contractual obligation thereof. (ii) the processing is necessary for the fulfilment of a legal obligation to which you are subject; (iv) the processing is related to a task which is carried out in the public interest or in the exercise of public authority conferred on us; (v) the processing is necessary for the legitimate interests pursued by us or by a third party. In any case, we will be happy to clarify the specific legal basis that applies to the processing, and in particular whether the provision of personal data is a legal or contractual requirement, or a necessary requirement to conclude a contract.

Information transfer and storage

Depending on your location, data transfers may involve the transfer and storage of your information in a country other than your own. You have the right to know the legal basis for transfers of information to a country outside the European Union or to any international organisation governed by public international law or created by two or more countries, such as the United Nations, and the security measures we take to protect your information. If such a transfer occurs, you can find out more by consulting the relevant sections of this document or by contacting us using the information provided in the contact section.

Users’ rights

You can exercise certain rights regarding your information processed by us. In particular, you have the right to do the following: (i) you have the right to withdraw your consent where you have already given your consent to the processing of your information; (ii) you have the right to object to the processing of your information if such processing is carried out on a legal basis other than consent; (iii) you have the right to know whether information is being processed by us, to obtain information on certain aspects of the processing and to obtain a copy of the information being processed; (iv) you have the right to verify the accuracy of your information and to request that it be updated or corrected; (v) you have the right, in certain circumstances, to restrict the processing of your information. In this case, we will not process your information for purposes other than its storage; (vi) you have the right, in certain circumstances, to have your personal information deleted by us; (vii) you have the right to receive your information in a structured, commonly used and machine-readable format and, if technically possible, to transfer it to another controller without any hindrance. This provision is applicable provided that your information is processed automatically and that its processing is based on your consent, on a contract of which you are a member or on pre-contractual obligations of the latter.

The right to object to the processing operation

When Personal Information is processed in the public interest, in the exercise of an official authority conferred on us or for the purposes of the legitimate interests we defend, you may object to such processing by providing a reason related to your particular situation to justify the processing. You should be aware that, however, if your personal data are processed for direct marketing purposes, you may object to any processing at any time without providing any justification. To find out if we process personal information for direct marketing purposes, you can refer to the relevant sections of this document.

How to exercise these rights

Any request to exercise user rights can be addressed to the owner using the contact details provided in this document. These requests can be exercised free of charge and will be processed by the owner as soon as possible and always within one month.

Invoicing and payments

We use third-party payment processors to help us process your payment information securely. Your third party processors’ use of your personal information is governed by their respective privacy policies, which may or may not contain privacy protections as protective as this Privacy Policy. We suggest that you consult their respective privacy policies.

Children’s confidentiality

We do not knowingly collect personal information from children under the age of 13. If you are under 13 years of age, please do not provide any personal information through our website or service. We encourage parents and legal guardians to monitor their children’s use of the Internet and to contribute to the enforcement of this policy by asking their children never to provide personal information through our website or service without their permission. If you have reason to believe that a child under 13 has provided us with personal information through our website or service, please contact us.

Information letters

We offer electronic newsletters to which you can subscribe voluntarily at any time. You can choose to stop receiving our newsletter or marketing emails by following the unsubscribe instructions included in those emails or by contacting us. However, you will continue to receive essential transactional emails.


The website uses “cookies” to personalize your online experience. A cookie is a text file placed on your hard drive by a web page server. Cookies cannot be used to run programs or transmit viruses to your computer. Cookies are uniquely assigned to you and can only be read by a web server in the domain that issued the cookie to you. We may use cookies to collect, store and track information for statistical purposes in order to operate our website and services. You have the option to accept or reject cookies. Most web browsers automatically accept cookies, but you can usually change your browser settings to decline cookies if you prefer. If you choose to decline cookies, you may not be able to use the full functionality of the website and services.

In addition to using the cookies and related technologies described above, we may also allow certain third party companies to help us personalize advertising that may be of interest to users and to collect and use other data about users’ activities on the website. These companies may also display ads that may also place cookies and monitor user behaviour.


We may display advertisements online and share aggregated and non-identifying information about our customers that we collect throughout the registration process or through online surveys and promotions with certain advertisers. We do not share personally identifiable information about individual customers with advertisers. In some cases, we may use this aggregated and non-identifying information to deliver personalized ads to the target audience.


We may disclose information about you to our affiliates in order to provide you with associated or additional products and services. Any information about you that we provide to our affiliates will be treated by those affiliates in accordance with the terms of this Privacy Policy.

Links to other websites

Our website contains links to other websites that we do not own or control. Please be aware that we are not responsible for the privacy practices of these websites or third parties. We encourage you to be aware when you leave our website and to read the privacy statements of each website that may collect personal information.

Information security

We secure the information you provide on computer servers in a controlled and secure environment, protected from unauthorized access, use or disclosure. We maintain reasonable administrative, technical and physical safeguards to protect against unauthorized access, use, modification and disclosure of personal information under our control and custody. However, no data transmission via the Internet or a wireless network can be guaranteed. Therefore, even if we strive to protect your personal information, you acknowledge that (i) the security and privacy of the Internet is subject to restrictions beyond our control; (ii) the security, integrity and confidentiality of all information and data exchanged between you and our website cannot be guaranteed; and (iii) despite best efforts, such information and data may be viewed or altered in transit by a third party.

Data breach

If we learn that the security of the website has been compromised or that users’ personal information has been disclosed to unrelated third parties as a result of external activities, including security attacks or fraud, we reserve the right to take reasonably appropriate measures, including, but not limited to, investigations and reports, as well as notifications and cooperation with law enforcement authorities. In the event of a data breach, we will make reasonable efforts to inform the data subjects if we believe that there is a reasonable risk of harm to the user as a result of the breach or if notice is required by law. When we do, we will send you an email.

Legal Disclosure

We will disclose any information we collect, use or receive if required or permitted by law, for example to comply with a subpoena or similar legal process, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or respond to a government request. In the event of a business transition, such as a merger or acquisition by another company, or the sale of all or part of its assets, your user account and personal data will likely be part of the transferred assets.

Changes and amendments

We reserve the right to change this website or service privacy policy at any time, beginning with the posting of an updated version of this policy on the website. When we do, we will send you an email to inform you. Your continued use of the Website after such changes constitutes your consent to such changes.

Acceptance of this policy

You acknowledge that you have read this policy and accept all its terms and conditions. By using the website or its services, you agree to be bound by this policy. If you do not agree with the terms of this policy, you are not authorized to use or access the website and its services.

Contact us

If you have any questions about this policy, please contact us.